What are my financial options at Kaizen Counseling?
We accept both insurance and self-pay. Some of our licensed therapists are in-network with major insurance companies such as Anthem BCBS, Aetna, Cigna, and United Healthcare. Please note that being in-network does not always mean a therapist is currently accepting new clients. Availability varies by provider. Only fully licensed therapists (like Justin and Tuyen) can bill insurance. Residents and interns cannot accept insurance (with Aetna being an exception), though they may offer reduced self-pay rates.
What are you self-pay rates?
Our standard self-pay rates vary per clinician and range from $85 to $175 per 50-minute individual session. Rates for couples or family therapy sessions may vary. We’ll review fees with you before you begin so there are no surprises.
Do you offer sliding scale or reduced rates?
Yes. We believe therapy should be accessible. Sliding scale spots may be available depending on financial need and therapist availability. In addition, our residents and interns offer reduced self-pay rates, making therapy more affordable while still providing high-quality care under supervision.
How long are sessions?
Most sessions are 50 minutes. Some specialty services (such as couples or family therapy) may run longer, depending on need.
Can I work with a therapist outside of Virginia or North Carolina?
At this time, our therapists are only able to provide counseling to clients physically located in states where they are licensed. Currently, that includes Virginia and North Carolina.
Do Kaizen providers use AI resources?
At Kaizen, some providers may use HIPAA-compliant AI resources as tools to enhance your care. This can support consistent note-taking, help us follow your treatment plan more closely, and allow us to access evidence-based resources efficiently—similar to how therapists consult professional texts and journals.
Will I be asked before AI is used?
Yes. You always have the right to choose. Every client is provided with a release form where you can indicate whether or not you approve the use of HIPAA-compliant AI platforms in your care.
Do therapists at Kaizen enter my information into OpenAI systems?
No. Kaizen therapists do not put your information into OpenAI or any public systems. We only use HIPAA-compliant platforms that are integrated with our electronic health record (EHR) and built specifically to protect privacy and confidentiality.
What if I have more questions?
That’s completely normal, starting therapy can bring up a lot of uncertainty. If you don’t see your question answered here, we’d love to hear from you. You can reach out anytime through our contact form or schedule a complimentary consultation to ask your questions and explore whether Kaizen is the right fit for you.
Not sure what you need yet? We’re here to help.
